Your clients' calls answered. You handle what happens next.
Most virtual assistants don't offer live call answering, and with good reason. Ava, the AI Receptionist from Wicomms, takes your clients' calls and captures every detail, so you can do what you do best: the follow-up, the call backs and the diary.
The call handling gap
Why so few VAs offer it, and why clients still need it.
Calls are unpredictable
Live call answering means staying by the phone all day, which doesn't fit around your other clients' work.
Hard to price fairly
Charging for call cover by the hour rarely works for you or for a small business client.
Your clients still miss calls
While they're on a job or with a customer, new enquiries go to voicemail, and most callers won't leave a message.
Follow-up starts from scratch
When a client forwards a voicemail, you're chasing basic details before you can help.
How the partnership works
Ava takes the call. You take the action.
Ava answers
When your client can't pick up, Ava answers in their business name, introduces herself as an AI assistant, and handles the call naturally.
You both get the details
A clear summary lands in your inbox and your client's straight after the call: who rang, what they need, and how urgent it is.
You take it from there
You call back, book the appointment, chase the quote or update the CRM, just as you would for any other task.
How it looks in practice
Ava answers for your client while they're on a job.
What's in it for you
A partnership that grows your business, not your hours on the phone.
- A new service, without the phoneOffer call cover to your clients without being tied to a headset.
- More billable follow-up workEvery call Ava captures is a task you can action and bill for.
- Better briefsFull details on every call, so you call back prepared, not chasing basics.
- Stickier clientsClients who rely on you for calls and follow-up are less likely to move on.
- Added value for your clientsRecommend a service that solves a real problem, and strengthen your place in their business.
Who does what
Clear roles, so nothing falls between the cracks.
Ava
- Answers every call, 24/7
- Captures the details
- Answers common questions
- Puts urgent calls through
You, the VA
- Call backs and follow-up
- Diary and inbox management
- Quotes and chasers
- Client relationship
Wicomms
- Setup and testing
- Phone numbers and routing
- Ongoing support
- Billing for Ava
You stay in control of the relationship. We set Ava up around how you and your client already work, including who gets the call summaries and which calls go straight through to your client.
Getting started
Three simple steps, and no cost to you as a partner.
Talk to Daniel
A short call to understand your clients and how you work, and how Ava could fit alongside your services.
Try Ava yourself
Hear Ava answer as one of your clients' businesses, so you can explain it with confidence.
Introduce a client
We handle the setup, testing and billing for Ava. You agree your follow-up work with your client directly.
Clients who are a good fit
What your clients pay for Ava
Simple monthly plans, billed by Wicomms. Your own fees for follow-up work are separate and agreed with your client.
| Plan | Monthly price | Included minutes |
|---|---|---|
| Starter | £54.99 + VAT | 100 minutes |
| Growth | £79.99 + VAT | 300 minutes |
| Pro | £124.99 + VAT | 600 minutes |
| Scale | £179.99 + VAT | 1,000 minutes |
Extra minutes are 25p per minute, billed monthly. Minimum term of 3 months, then rolling monthly, which gives Ava time to learn and settle in to your business.
Other ways we can help your clients
Ava is one part of what we do. If a client mentions their phones, mobiles or internet, we're happy to help, with the same owner-led service.
Cloud phone systems
One number for the whole team, on desk phones, mobiles and laptops.
Find out more →Business mobiles
Plans on all the major UK networks, mixed and matched to suit each user.
Find out more →Virtual landlines
A local business number that rings your mobile via a dedicated app, keeping work and personal separate.
Find out more →Broadband and leased lines
Business broadband including full fibre, and dedicated leased lines.
Find out more →On-hold messages
Professional voiceovers that tell callers about your business while they wait.
Find out more →And more
See everything we do for micro and small businesses.
Find out more →Let's talk partnership
Call or email Daniel to find out how Ava could work for you and your clients.